Describe the problem
Record where it was found, how serious it is and what evidence supports it. AI can help draft a description from supported files. Check the draft against the originals.
Learn moreProblems and corrective actions software
Fix problems and check the results.
Record problems, investigate their causes and track corrective actions. Check the results before closing each record.
See it in a demoFollow problems from the first finding to the final check
Record the problem, investigate why it happened and decide how to fix it. A correction fixes the immediate problem. A corrective action addresses its cause to stop it happening again. Keep both with the investigation and review.
Investigate and plan actions
Find the cause and record the immediate fix separately from actions to prevent the problem happening again. Explain why you chose each action.
Learn moreCheck results before closing
Check that the actions were completed and worked. Keep the results with the decision to close the problem record.
Learn moreAI help while you work
AI for problems and corrective actions
Use AI to describe a problem, suggest possible causes and draft actions. Your team checks the facts and investigates the cause.
See how it works
Learn more about each step and the tools you can use.
Record a finding
Record problems found during an audit or other work. Add a description, category and supporting information.
Find the cause
Investigate why a problem happened. Record the cause and supporting explanation before choosing corrective actions.
Corrective actions
Record the immediate fix and the actions needed to stop the cause of the problem.
Review & close
Check that actions were completed and worked before closing a problem record.
01Describe the problem clearly
Describe what happened, where it was found and what supports the finding. Choose a category to help your team decide what needs attention.
02Keep the investigation and actions together
Record the investigation and actions. Keep responsibility and progress visible so reviewers can follow the work.
03Review before closing
Check that the actions worked before closing the problem. Keep the review and supporting information with the original finding.
A history of the problem, actions and final decision.
Questions about problems and corrective actions software
Browse all questions about this featureWhat is the difference between a correction and a corrective action?
A correction fixes the problem found. A corrective action addresses its cause to stop it happening again. Record both when needed and explain how the investigation supports your actions.
Can AI find the root cause?
AI can suggest or help describe a possible cause. Your team must investigate and confirm it with evidence. An AI suggestion does not prove why the problem happened.
When can we close a corrective action?
Follow your review process to check that the action was completed and worked. Record the supporting evidence and reason for closing it.
Other tools for your team
Internal audit management software
Plan audits, understand requirements, record evidence and review results in one place. Use AI to help with preparation and writing.
Risk assessment and management software
Record risks, assess their likelihood and impact, and plan actions to reduce them. Keep assessments with your quality records.