Find the cause
Find out why the problem happened.
Investigate why a problem happened. Record the cause and supporting explanation before choosing corrective actions.
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AI for problems and corrective actions
Use AI to describe a problem, suggest possible causes and draft actions. Your team checks the facts and investigates the cause.
01Understand the finding
Read the original finding and evidence. Look beyond the immediate problem to understand what allowed it to happen.
02Document the investigation
Record the root cause: the reason the problem happened. Explain your investigation and the evidence that supports your conclusion.
03Choose actions that address the cause
Choose actions that address the cause. Check that they do more than fix the immediate problem.
An investigation that explains why each action is needed.
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