Reviewing actions and closing problems
Check the results before closing the problem.
Check that actions were completed and worked before closing a problem record.
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AI for problems and corrective actions
Use AI to describe a problem, suggest possible causes and draft actions. Your team checks the facts and investigates the cause.
01Review the record
Check what was done against the agreed actions. Add information that shows the work was completed.
02Work through the checklist
Review the results to check whether the actions addressed the cause. A completed task alone does not show that an action worked.
03Record the conclusion
Record the review and reason for closing the problem. Keep the supporting information for later questions or audits.
A final decision with the review and evidence kept on record.
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